Since your time is tight, now through December 21st I’m keeping these blog posts short and simple with tips, tools, and techniques that make a difference.
Here is tip #5
Yes, you’re tired. Yes, these are long days and you want to go home. Yes, waiting until closing time to wash the counters, count the change, empty the wastebaskets, etc. will make you have to stay a few minutes later.
Yes, your last customer of the day deserves the same enthusiasm as your first customer of the day.
Make it taboo for anyone on your team to mention how tired they are. This is your moment to make hay. This is what your whole year has been built around. You’re supposed to be tired at the end of the day. Just don’t let it show.
Treat the last customers with the same enthusiasm as the first customers. Don’t go around the store closing things down and making them feel unwelcome. Instead think of them as the icing on your sales cake and give them the red carpet treatment.
Even if you have to fake it.
It not only pays now with bigger sales at the end of the day, it pays down the road as a customer treated well is more likely to come back than a customer treated like a nuisance.
PS I was guilty of this far too often. It is the one mistake I wish I could go back in time to fix. Yes, they are long days for you. Have you ever considered it has also been a long day for your customer? Treat her with kindness and enthusiasm and not only do you get the sale, you just might make her day.