Home » Phil’s Retail Blog

Welcome to the Blog!

You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Impact & Repetition – Keys to Better Training

January 8, 2020

If I were to ask you where you were when you first heard about the Twin Trade Towers getting hit on 9/11, you could tell me instantly with exacting detail. But if I were to ask you for details about New Year’s Eve 2006, it might take you a little… Read more

One Simple Change to Make 2020 Your Best Year Ever!

January 2, 2020

My New Year’s Resolution is to get back to posting blogs regularly. Now with a Christmas Season under my belt in my new role, I have a little better handle on the time requirements of this job and should be able to fit some more writing into it. Here is the… Read more

The October 1st List

October 1, 2019

Do you have an October 1st List? If you’re a holiday-driven retailer, you should. What is an October 1st List? An October 1st List is all the things you need to remember to do for the busy fourth quarter. It is a growing list, one you add to each fourth… Read more

The Conundrum of Choice

September 17, 2019

I used to advertise the heck out of the fact Toy House had the largest selection of toys under one roof of any store in the area. In our heyday we had over twice the selection of a Toys R Us and five times the selection of the Walmarts, Targets,… Read more

A Simple Game to Help You Improve Your Store

September 10, 2019

I was visiting a good friend and toy store owner in Lawrence, KS (The Toy Store – you should visit if you’re ever in the area) and she asked me, “Does visiting stores like mine make you miss being on the retail side?” My answer was an immediate and definitive… Read more

Inefficiencies Can Derail the Experience

August 30, 2019

The line didn’t seem that long. I’ve been in longer lines waiting for food. The menu showed three lunch options, likely for efficiency’s sake. I expected the line to move along quite rapidly. Twenty-five minutes later the line felt more like eternity. There was one line and two windows (which… Read more

Trying to Give Great Service is NOT the Same as Actually Doing It

August 26, 2019

Ever have that experience where you know what someone is trying to do, but they just keep missing the mark? You want to give them points for trying, but close only counts in horseshoes, hand grenades, and atom bombs. I had that experience last week at a Barnes & Noble… Read more

The Death of Mom & Pop Retailers?

July 23, 2019

Do you remember when the Sears Catalog was going to destroy all the Mom & Pop Retailers? Yeah, probably not. That was back in the early parts of the 20th century when you could even buy a house (IKEA-style) in the catalog and have it delivered right to your property.… Read more