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Welcome to the Blog!

You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

9 Out of 10 People Don’t Recommend Your Store

May 10, 2019

I think a lot about Market Share. Maybe too much. I find it the most fascinating piece of data you can track because it tells you so much more about how you are performing than just sales, profits, or cash flow. For one, it tells you how well you are… Read more

Show Me Something New

April 29, 2019

I was talking with one of my sales reps earlier today when she reminded me of the most common phrase every salesperson hears (one I uttered several times) … “What have you got that’s new?” Every smart vendor knows they have to be showing new stuff all the time to… Read more

Removing Barriers and Obstacles the Toledo Museum of Art Way

April 25, 2019

I could probably go back through the records of Toy House and tell you when the first nice Saturday of spring hit every year. You know the day. After a long winter, it is finally sunny and warm enough to not need a coat. We never had much traffic on… Read more

Be Yourself, Be a Unicorn!

April 10, 2019

I love those signs that say, “Be yourself. Unless you can be a Unicorn. Then be a Unicorn.” (Substitute Batman for Unicorn for those who identify that way.) Be yourself is the best advice I could ever give to any business owner. Know your Core Values, what drives you in… Read more

Making the “Experience” Over-the-Top

March 29, 2019

Last night my bracket got busted. As a diehard University of Michigan Wolverine fan, my NCAA tournament bracket lasts until the Wolverines bow out. (I know, I know. I shouldn’t always pick them to win it all, but then I would have to root for them to lose, and I… Read more

Getting Internet Customers Back Into Your Store

March 25, 2019

I did a mash-up of two presentations at an event for the pet store industry last week. I took elements from Selling in a Showrooming World and Generating Word-of-Mouth and put them into a new presentation we called “Getting Internet Customers Back Into Your Store.” It worked. One of the… Read more

How to Get a Block of Time to Work ON Your Business

March 14, 2019

The phone rings. The email dings. The customer clings. The UPS driver brings. When you run a retail store, your schedule is not your own. Too many distractions, too many variables, too many interruptions for you to get any kind of time to work ON your business. Yet if you… Read more

I’ll Get Right Back to You

March 7, 2019

You know those little red numbers on your iPhone? The ones telling you how many unread emails and texts you might have? I hate those numbers. I am obsessed with getting rid of them. You should be, too. I know you’re already too busy. You barely have enough time to… Read more