You’re busy. I’m busy. Our customers are busy. So in the interest of time, I’m keeping all the posts from now through Christmas short and sweet.
Here is tip #3
If you have a loyalty program, birthday club, or email list that you normally ask customers to join, you need to get in the habit of doing that long before they get to check out.
By the time the customer gets to checkout, they are in a hurry to leave. Anything you do then to slow down the line is an aggravation and leaves a bad taste in their mouth. They are not in a sharing mood then.
The best time to sign someone up is during the sales process. Not only are they in a friendlier mood, they are in less of a hurry and more willing to say yes.
Once you get them to say yes to your program, you make closing the sale that much easier.
Now is a good time to farm for your lists. Hire a seasonal person to wander your store with a tablet and/or clipboard and sign people up for your loyalty/birthday/email list. You’ll get more takers, close more sales, and keep your registers humming at optimal speed.
PS If you don’t have enough salespeople to have them all doing this job as part of their sales process, hiring a seasonal person for this will more than pay for itself down the road. Plus it gives you one more person on the floor to direct customers where to go and deter shoplifters.