I actually did job interviews in a Halloween costume once. Okay, more than once. Several times, in fact, because the end of October was when I needed to start the hiring process. I’ve often wondered what an interviewee was thinking, sitting across the desk from a bird watcher, a king, Zeus, or Sorcerer Mickey.
When I was on my game I would have my seasonal help interviewed, background-checked, hired, and on the schedule by Election Day. That gave me two to three weeks of training before the Thanksgiving Weekend ratcheted everything up a notch.
While not the complete list of all the Customer Service issues I had to deal with in training, it is a powerful list of ten things you can easily correct, and that any employee of any experience can easily understand.
It would have been a mandatory part of the training packet I gave each new employee. It would have been a mandatory part of the post-training discussion to make sure they had read and understood everything clearly.
It is impossible to cover every issue, but these ten are so common and so simple to correct, that it would be a crime for any retailer to be losing business by making these mistakes. Before you download the eBook, let me tell you two things …
- There is nothing in this eBook you don’t already know
- Your staff are making these mistakes daily
Heck, I would find myself making these mistakes every now and then—especially #6 and #10—cringing every time it happened.
This is such a valuable training tool because it covers mistakes we make greeting customers, selling to customers, and ringing them up at the end—all the key things your new staff will be asked to do. It shows you what not to do, why you shouldn’t do it, and what you should do instead, all in four pages.
I shouldn’t be giving this away for FREE.
I should be charging you for this download because of how much it will improve your Customer Service overnight. Download it now before I change my mind. Download it, save it, print it, incorporate it into your training manual, and share it with your fellow retailer friends.
It will be the easiest staff training you do this fall.
Your team will be super heroes for your customers (and you won’t have to wear a costume to do it!)
PS You won’t even be asked to give your email to download this Free eBook. That’s how much I want you to succeed. (But if you want to subscribe to the blog and didn’t do it with the annoying little pop-up box, you can find the subscribe box here.)
PPS Yes, there is a Live Presentation of these Ten Mistakes. It is full of stories and experiences not in the eBook (including a bonus eleventh mistake you can also easily correct) that will drive home the points in a fun and entertaining way. It’s not too late to book me to teach this to your staff this fall. (I’ll even wear my super hero cape if you ask.)
PPPS Number Three is one of the most aggravating for me personally. Don’t tell me what I missed. Tell me what is going on right now.