My dear friend Dr. Rick Wilson, DMD posted an incredibly simple thought that many of us forget.
To steal his line… Are we in the business to “get new customers” or “meet someone new and make a difference for them?”
One helps the short-term and costs a lot, one helps the long-term and costs a little. Choose wisely, grasshopper.
PS Yes, I read a lot of stuff outside of my industry. You should, too. There are some amazing lessons when you go looking for them.