(This was first posted Monday, December 20, 2010, but worth repeating)
(Nine) shopping days until Christmas. In the home stretch. You’re tired, run down and stressed, just counting the days. Your friends and family are encouraging you to “Hang in there, it’s almost over.”
Sorry to burst your bubble, but you need to do more than just hang in there.
Of the hundreds (thousands) of customers who come through your door this week, many are entering your store for the first time.
Now is the time to WOW them so they become lifelong customers.
So no matter how tired you and your staff are feeling, no matter how many hours you’ve worked, how many sleepless nights you’ve had fretting about the business, you have to find that reserve inside you that makes this week the most special experience your customers have ever had!
And you need to fire up the staff, too. Your new role for the next 5 days is Head Cheerleader. Here are three things you can do to keep your staff going strong until the end.
- Praise them. Tell them specific things you have seen them do right in the last few days. Share their praise with everyone.
- Cater lunch. Not just some sandwiches and chips but a real sit-down meal with silverware.
- Hire a masseuse. Give the staff 20-minute breaks to get table massages.
These next few days are not only critical to your holiday sales, they are critical to your future because you never get a second chance to make a first impression. Get your store ready, get your staff ready and get busy!
You can do it. Rah rah rah, Sis boom bah!! I’m pulling for you!
PS Regardless of whether your business is doing well or not, you need to adopt the attitude right now that this is the best Christmas ever. Fake it until you make it? Sure! The better your attitude now, the better your results later.