When the tech world exploded onto the scene, everyone talked about the amazing workplace environments at these start-ups. Ping Pong and Foosball tables everywhere. Open floor concepts and collaboration-fostering layouts ran rampant. Legacy companies started changing their infrastructure to match, thinking it would help them attract better people.
News flash: it didn’t work.
In retail it wasn’t even possible. If you had a Foosball table in your retail store it’s because you sold Foosball tables. Even in my big toy store we didn’t have the room for recreational equipment in the employee lounge.
That doesn’t mean you cannot make your work environment attractive.
If you remember from my last post, the way to attract and retain a better level of workers is to pay them more and make the work environment attractive. While workplace layout and break time activities are nice perks on the job, there are two other things your employees want more than that.
Praise & Recognition
PRAISE IN THE WORKPLACE
Praise isn’t a Millennial thing. Praise has been raising productivity since the beginning of time. It is a basic instinct in the animal kingdom. We use praise and positive reinforcement to train animals. When given with sincerity, it works equally well with humans.
It doesn’t have to be fancy, either. A simple, “Thank you,” every now and then, or a, “Way to go!” or “Nice job!” will do wonders for the overall attitude of your team and the feelings in the workplace. You just have to be looking for those opportunities to give that praise.
Even when someone doesn’t do something perfectly right, finding something to praise about what they did will raise the bar for their next time.
Jim Henson of the Muppets was a notorious task master. When he filmed scenes for Sesame Street, he would often shoot a scene dozens of times to get it right. You would think someone that relentless would be a tough boss to work for, yet those who worked with him regularly still sing his praises and talk about what a wonderful experience it was.
Why? Because after each take, Jim would say something like, “Wow! That was amazing! I really liked how you did that one part of the scene. I’d like to do it again, and this time try to do …”
He used Praise to get what he wanted.
Contrast that to the typical situation where you get called into the boss’s office for something you did wrong, knowing your ass is about to be chewed. How would it feel if the boss started out with, “Wow, that was amazing!”? See the difference?
Sometimes you just need to eliminate the anti-praise in the office.
For instance, IF YOU USE ALL CAPS IN YOUR MEMOS AND EMAILS, YOU’RE YELLING AT YOUR STAFF AND THEY DON’T LIKE IT! Please stop.
Or, If you use a significantly larger font than normal in your inter-office emails, you’re yelling at your staff. Please stop.
Those types of actions negate any praise you might be giving elsewhere.
RECOGNITION IN THE WORKPLACE
Once again, this doesn’t have to be a big deal. I’m not talking about participation trophies. I’m talking about simple things like acknowledging everyone on your team with a Hello each day, a thank you for working for you each day.
People want to be recognized as humans. Your team members have families, have struggles, have illnesses and doctor visits, have bills to pay, have fights with their spouses, have pets that need to be put down, have kids growing up and moving out, have parents moving back home, have weddings to attend, have 80th birthday parties to plan for their parents, have worries and doubts.
Recognizing them as fully-grown humans capable of great things (and big mistakes) and not just cogs in your machine is a must if you want to foster an attractive place to work.
Recognizing their strengths and weaknesses and putting them in the best position to succeed is a game changer for any business.
If you have creative people, give them room to create. If you have by-the-numbers people, give them a good list of instructions. If you have leaders, let them lead. If you have followers, give them a great example to follow.
Most importantly, recognize them for being just as human as you are. Give them a schedule that fits your needs and theirs. Be as accommodating as possible to their requests for time off. Celebrate their victories. Help them learn from their mistakes. Be in their corner to support them. Give them the tools, training, and responsibilities to help them be successful.
That’s the kind of Recognition they desire.
All the Foosball and Ping Pong tables in the world can’t overcome a toxic workplace filled with criticism and uncaring bosses. There isn’t an office layout on the planet that can overcome the hopeless feeling of being an unrecognized cog in a machine.
Those start-ups that were successful did so because they found like-minded individuals and treated them well. That’s what it means to have an “attractive place to work.”
PS Before you hire your next new employee, look at the culture of your workplace. Do you recognize and praise your team? Do you treat them like humans? Do you put them in positions to succeed? Get the workplace part right first. Then we can work on how to find better people.
PPS You might be surprised to find that when you start praising instead of criticizing, the employee you thought of as useless has just become amazingly useful.