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Welcome to my Retail Blog! You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Phil's Retail Blog
I write this retail blog for you. Send me your questions and I’ll answer them here.

Case Study: Taking Care of the Customer Science Safari Style

July 22, 2017

My buddy, Sean, owns a toy store in Cary, North Carolina called Science Safari. I am sharing his story as he posted it on FB … “Weird occurrence… It’s happened twice in the last week. I certainly don’t mind, but I’ve never seen it in 30 years of retail nor… Read more

Don’t Get Stuck in Irons

July 20, 2017

As I tell my sailors every morning, we cannot control the wind, but we can control the direction of our boat and the trim of our sails. Time and time again we talk about how sailboats cannot sail directly into the wind, only at angles to the wind. When your… Read more

The Fine Line Between Chaos and Just Plain Messy

July 19, 2017

Chaos: noun /’kā-äs/ : behavior so unpredictable as to appear random, owing to great sensitivity to small changes in conditions (thank you, Google) Chaos is a system too complex for the average observer to see any order. I hated to file things away. Just not my thing. I would let stacks of… Read more

They Thought They Had Helped

July 17, 2017

I went into a sporting goods store looking for a walking stick. Unlike most guys, I’m not afraid to ask for help in a retail store. I approached the first clerk I saw and asked, “Do you have any walking sticks?” “I don’t know. Let me ask someone … She… Read more

How to Find a Master

July 16, 2017

(Note: this is a longer post than usual. Set yourself some time to give it a good read and bookmark it so that you can come back to it as necessary.) You’re the Jack-of-all-Trades. You’re at least mildly competent at all aspects of your job. Like you, your store is… Read more

Jack of All, Master of None

July 12, 2017

I bought a multi-tool the other day. Since I no longer have my own bike shop to fix up my bikes I bought a multi-tool designed specifically for fixing bikes. It even included spoke wrenches. Eighteen tools in one little package. I got my first chance to use it a… Read more

The Sweetest Sound is Your Name

July 7, 2017

Have you ever had that “Cheers!” moment where you walked into a place and everyone shouted your name? I’ve been blessed to have it happen to me several times. It never gets old. Never. In fact, it is one of the better feelings on this planet. I know when I… Read more

Some Things Change, Some Things Shouldn’t

July 6, 2017

I saved one item from the Toy House when we closed. One item that had endured the entire 67 years of our existence. One item that had served one single purpose, unchanging, for the store’s entire life. It was the metal box we used to hold our layaway cards. If… Read more