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Welcome to my Retail Blog! You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Phil's Retail Blog
I write this retail blog for you. Send me your questions and I’ll answer them here.

Making Your Ads More Effective

April 21, 2017

Next Thursday I will be doing a seminar for the Marshall Area Economic Development Authority called “Making Your Ads More Effective”. This is one of my favorite presentations because it includes a few lucky (brave?) souls who submit advertisement they have used previously and I give those ads a makeover. It is also one of … Read more

Sign Up for the Spotlight on Managerial Success Workshop

April 20, 2017

If you’re still sitting on the fence about signing up for next Wednesday’s SPOTLIGHT ON MANAGERIAL SUCCESS workshop, here are a few questions to ask yourself. Do you manage a team of three or more people? Do you feel that your team is not working up to their best potential? Do you believe you could … Read more

Is Collaboration Really the Problem?

April 19, 2017

I read an article that caught my eye in Inc. Magazine with the title “Collaboration Creates Mediocrity, Not Excellence, According to Science”. You read that title and you will believe that grand studies have now been done to prove that collaboration is a bad thing. Then you read the article and find out there is no … Read more

Who Would You Blame?

April 18, 2017

Overheard in a shoe store the other day… Customer: “Ma’am, do you have this style shoe in a brown?” Clerk: “I don’t know what we have or don’t have. I just work here.” My first thought when I heard this was, “You won’t be working here for long with that attitude.” Then it dawned on … Read more

The Power of the Smile Story

April 13, 2017

Every staff meeting started with “Smile Stories”, moments since the last meeting when we did what we set out to do and made the customer smile. Some of my staff wrote notes to themselves to remember all the stories. Others wrote notes to each other to remind them of their stories. At some meetings we … Read more

Retail Sales Training (or the Lack Thereof)

April 12, 2017

I took over the hiring of employees at Toy House in the fall of 1995. My dad never really liked the job. I quickly found out why. We would hire 10 or more seasonal employees every fall and try to train them up to our customers’ expectations in just a couple short weeks. Finding good … Read more

Flying the Friendly(?) Skies

April 11, 2017

By now you’ve seen the video of Chicago Aviation Police physically yanking an unwilling passenger off a United Airlines flight, knocking him unconscious, and dragging him down the aisle like they were taking out the trash. Likely you have also read United’s lame apologies. If we want to become experts. we need to see what we can learn … Read more

What is Your Food Name?

April 10, 2017

My father is 100% Polish. My mother is mostly English. For about three straight years, however, I was Italian. Everyone called me Phil Pepperoni. No it wasn’t because of my fondness for a certain doughy, saucy, meaty culinary delight. No it wasn’t because I was extra cheesy (okay maybe a little). It was because of a … Read more