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Welcome to the Blog! You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Phil's Retail Blog
I write this retail blog for you. Send me your questions and I’ll answer them here.

Lessons From Toys R Us

September 21, 2017

By now you have all heard about Toys R Us (TRU) filing bankruptcy. I have been personally tagged several times on Facebook linking to articles about the bankruptcy (a couple former staff members have even hinted I should reopen Toy House now.) Here are some things you need to know.… Read more

Working “On” Part 5 – Evaluating Progress

September 20, 2017

We all dreaded the blue sheets. As camp counselors at Storer Camps, we had to write up an “evaluation” of every camper in our cabin. The blue sheet was the worksheet we used. It had spaces for us to mark their daily activities and a few questions where we wrote… Read more

Working “On” Part 4 – The Game Plan

September 19, 2017

When my dad retired in 2005 his biggest concern for me was what was my plan. He’s a football fan just like I am. We’ve heard coaches time and time again talk about their Game Plan for beating their opponent. We had a new opponent that had just opened in… Read more

Working “On” Part 3 – Hiring a Manager

September 18, 2017

I’ve only been flown in for an interview once in my life. I went to the Catskills in New York to interview for a position running an experiential education and wilderness trip program. I was a perfect candidate for the job. Not only did I have the experience running a… Read more

Working “On” Part 2 – Study Your Competition

September 15, 2017

Back in the early 80’s my dad encountered a customer in our LEGO aisle. She had a notebook and was writing down prices on some of the LEGO sets we carried. “I’m taking notes because my son’s birthday is coming up.” Apparently that birthday never happened because every week she… Read more

Working “On” Part 1 – Scouting New Talent

September 14, 2017

In 1989 my parents bought a new computer for Toy House. It was an IBM AS400, It had three hard drives and a whopping 999kb of storage (yes, almost an entire megabyte!) The whole unit was about the size of two large microwaves stacked on top of each other. Don’t… Read more

Get the State of Michigan to Pay

September 13, 2017

Hey Michigan peeps! What if I told you that the State of Michigan would pay for you and your store manager to enroll in a Jackson Retail Success Academy™ style program in your area? Rather than you driving all the way here to take the class on your dime, I would do… Read more

Proof That Customer Service is Not Dead?

September 13, 2017

I read two stories yesterday that caught my interest for two different, yet related reasons. The first story is about the results of a survey of 600 mall shoppers across the country. The results showed that a larger percentage of Millennials believe that sales associates are “extremely important to their… Read more