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Welcome to the Blog! You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Phil's Retail Blog
I write this retail blog for you. Send me your questions and I’ll answer them here.

My Second Favorite Retail Conversation

May 22, 2018

“He left Detroit 9am Christmas Eve. Someone, somewhere had to have the one toy his sweet little six-year-old wanted. Six cities, seven stores later he stood, travel-weary, across the counter from me. ‘I suppose you don’t have any Simon games, either.’ As I handed over the last of my Simon… Read more

Frigidaire Made Me Say a Bad Word

May 21, 2018

I installed a dishwasher today. It only took me four trips to the hardware store. The first one I cussed all the way there. I had to crank up the music to make the people in cars next to me think I was singing. The next three were my own… Read more

Reading Better, First Impressions, and Setting the Mood

May 18, 2018

One of the fun things about moving is finding your “memory boxes”. One of mine was falling apart so I had to dig through everything and transfer it all to a new box. Yeah, that took a lot longer than it should. (Remember, one of my Core Values is Nostalgia.) One… Read more

Be the First to Raise the Bar

May 17, 2018

It had to be my most favorite conversation with a customer ever. It was sometime in the fall of 1994, one year after Toys R Us had opened in our city. “Phil, I have to tell you this. I went to Toys R Us last Christmas.” Yeah, they were the… Read more

Protecting Yourself From Your Biggest Threat

May 16, 2018

I’m in a precarious position. My job is to help you succeed by teaching you the stuff you need to learn. My job is to know what you don’t know, be the expert you can trust, and help you see things from a perspective you haven’t seen before. My other… Read more

So You Got a Bad Review?

May 14, 2018

“You are not a one hundred dollar bill. Not everyone is going to like you.” -Meg Cabot If you don’t already have a negative review online about your business, either you’re still too new to have any reviews or you just haven’t found where they posted it. No matter how… Read more

Cutting Expenses The Wrong Way

May 10, 2018

I was in Walmart yesterday. I had to pick up a few things. At the checkout, the cashier kept doubling bagging all of my items. I asked her why. “These bags tear so easily that almost everyone has a ripped bag at the end. They used to be better but… Read more

Asking Questions, Playing Games, Laughing, and Learning

May 9, 2018

Occasionally I go back to my old blog posts to see how things have changed in retail. Sometimes I see how things have stayed the same. Here is something I wrote almost ten years ago on December 3, 2008 … The best stores have a staff that listens, that repeats… Read more