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Welcome to the Blog! You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Phil's Retail Blog
I write this retail blog for you. Send me your questions and I’ll answer them here.

Almost Right is Still Wrong

November 20, 2017

I was going to title this It Isn’t the Thought That Counts or maybe The Road to Retail Ruin is Paved With Good Intentions. You’ll see why momentarily. Back in 1993 I had to do something incredibly hard. I had to put a dog down. It was our first dog,… Read more

Phone Calls That Lose Customers

November 17, 2017

Earlier this year I joined the many throngs of people who gave up their land line. No “home phone” for me. The one true regret I have is that I hate filling out all those forms where they ask for home, business, and cell numbers. Since I use my cellphone… Read more

Team Building Essentials Proven by Google

November 15, 2017

In 1990 I wrote a description of Team Building practices to help my facilitators understand the process when working with our groups. My program at YMCA Storer Camps utilized low and high ropes course initiatives and rock climbing to foster team building. The goal of every group was to get… Read more

Three Pictures, Three Smiles

November 14, 2017

It is soooo easy to bash stores and their poor customer service. I am almost afraid to go out any more because every encounter ends up becoming a post about what not to do. For instance, I could tell you about tonight’s dinner when the waitress brought the check and… Read more

All Shopping Should Be Fun!

November 13, 2017

This past Saturday was Neighborhood Toy Store Day (NTSD). Locally-owned, independent toy stores all around the country celebrated being local and special by having toy demonstrations and special events in their stores. Many of their top vendors supplied them with freebies and demos and raffle items. We always tied the… Read more

What is Worse Than That? The Lower Bar of Customer Service

November 10, 2017

This morning my bladder woke me up about twenty minutes before my alarm was supposed to go off. (TMI?) I am not a morning person so I was not pleased. When something like this happens, you only have a few options. Tell your bladder you’ll get up when the alarm… Read more

How a Simple Coat Check Will Win the Holiday Shoppers

November 9, 2017

Whoever had the idea of hosting the International Toy Fair in New York City every February ought to be shot! Oh, sure, NYC is a FABULOUS city to visit. I love going there! But February??? Last year the temps were in the 60’s. Unfortunately I missed last year. I was… Read more

More Advertising vs Better Customer Service

November 8, 2017

Today I spoke to the Marshall Area Economic Development Authority (MAEDA) about Raising the Bar on Customer Service. This is one of my favorite talks because it is filled with ideas you can use right away to start making a difference for your customers and raising the level of their… Read more