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Welcome to the Blog! You don’t have to be an independent retailer to find value in these posts (but it helps).

This blog is for you. If there are any topics or questions you want addressed, let me know and I’ll cover them.

Phil's Retail Blog
I write this retail blog for you. Send me your questions and I’ll answer them here.

Reaching the People Who “Think” They Know You

June 15, 2018

I’ve been out at YMCA Storer Camps the last couple days teaching sailing again. This time, instead of teaching the kids, I’m just working with the staff to make sure everyone is on the same page for teaching the kids. While walking to the waterfront, one of the new instructors… Read more

Origin Stories – Getting People to Talk Part 2

June 14, 2018

We were sharing our origin stories at the hotel lobby bar last weekend. I was attending the American Specialty Toy Retailing Association (ASTRA) Marketplace & Academy as a speaker instead of a retailer. As a speaker I get to meet a whole bunch of new retailers. One of them asked… Read more

Give Them Something to Talk About (Part 1)

June 13, 2018

My eyes always glazed over. Didn’t matter if it was Toy Fair, ASTRA, the All Baby & Child Expo (ABC), the Juvenile Products Manufacturing Association (JPMA) Trade Show, or SuperZoo. By the end of the day my eyes were glassy, my pupils were dilated, and my senses were overloaded. One… Read more

Five, Ten, Fifteen Years Ago

June 12, 2018

Do you remember the start of the Great Recession back in 2008? Did you see it coming? Were you prepared in advance, ready for it? Okay, you can stop laughing. No one saw it coming. Very few were prepared. Yet if you remember it and are reading this blog, it… Read more

What Time Do You Close?

June 8, 2018

Twenty-six years ago this week I was living in California working for the Orange County Public Schools teaching Outdoor Education at Camp Edwards in the mountains above San Bernardino. It was the last week of the school year, our last group of fifth and sixth graders up at camp. You… Read more

Some Inventory Management is a Customer Service Issue, Too

June 7, 2018

My mom shops like a man. Get in, get what you need, and get out. Her lifetime of being raised in retail, her always efficient use of time, and her preference to spend her free time playing golf, playing bridge, reading books, or doing cross-stitch needlepoint all have led her… Read more

Five Proven Recipes

June 6, 2018

I saw the recipe online. It was from the legendary Paul Harvey so it had to be true, right? A simple concoction for eliminating mosquitoes in your backyard. Heck, I could even hear Paul’s distinctive voice in my head reading off the formula … “You take blue mouthwash, the minty… Read more

If You Have to Ask …

June 5, 2018

I stood up on stage in front of a crowd of retailers and said, “If you have to ask how much it costs, …” The crowd answered in unison, “You can’t afford it!” That quote is attributed to J.P. Morgan and is so common and pervasive that if you say… Read more