One of the fun things about closing up the shop is finding hidden treasures as I empty filing cabinets. This is one of those treasures. I don’t know when I wrote it, but I do remember writing it. I was on a flight home from a conference or workshop and one of the speakers asked us to write down our philosophy about our staff and why we should train them.

Here is what I wrote…

For those who can’t see the image or read my handwriting…

Philosophies

Staff Training –

-Staff is only as good as you allow them to be

-Staff rises/falls to your expectations

-Attitude of Management directs attitude of staff

-Communication is #1 key
–Communication of Expectations
–Communication of Information necessary to do job
–Communication two-way street

-Empowerment is key #2
–Empower to make decisions
–Empower to use Imagination/Creativity
–Empower to solve problems

-Motivation is key #3
–Motivation through financial rewards
–Motivation through personal satisfaction
–Motivation through recognition

-Need to put staff into position to succeed
–Play to their strengths
–Give them “tools” to do their job

-Have Confidence in…
–Your Knowledge
–Their Training
–Their Abilities

There you go. There’s your blueprint for a killer staff. Go make it happen.

-Phil Wrzesinski
www.PhilsForum.com

PS I think I wrote this after a trip to Wizard Academy, but I’m not exactly sure. Based on where I found it, it was likely written between 2004-2009.